TERMS & CONDITIONS
BY ORDERING YOU CONFIRM THAT YOU UNDERSTAND AND ACCEPT THESE TERMS & CONDITIONS.
We accept Mastercard, VISA, American Express and Paypal. We may require additional identification verification for international and some large orders to combat credit card fraud.
All prices are shown in euros including VAT, but excluding delivery charges. The total cost of your order will be set out clearly when you submit your order.
If a product is listed at an incorrect price due to an error then we reserve the right to cancel the order.
Prices and products are subject to availability and may change before we accept your order. If your order is not available the payment will be refunded to your account.
Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund. Shipping and handling is not refundable and all sale/discounted items are final purchase. If the returned goods are not properly repacked and cannot be resold as new, we reserve the right to apply a charge of 30% of the price paid for the goods which we may deduct from your refund. If the goods are damaged in your care or you fail to return all parts we have the right to withhold payments of all or part of the refund to compensate for our loss on these goods.
To process a return or exchange, please use the contact form on our website.
PURCHASING FOR RESALE
Customers may purchase a maximum of 3 items per style. Our products are intended for personal use only and not to resell. If we suspect you are making purchases with the intent to resell, we will cancel your order. If you feel that we have made a mistake in cancelling your order, please contact us.
We try to deliver goods within a reasonable timeline. However delays are sometimes inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed, they are an estimation.
LOST OR STOLEN PACKAGE
We are not responsible for any lost, stolen shipments. However, if your package does not arrive please contact email@example.com to initiate a claim.
PRIVACY AND PROTECTION OF PERSONAL INFORMATION
Arch Essentials takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict policy that describes the limited ways the information is used and the limited access to such information.
WHAT INFORMATION IS COLLECTED?
In order to process your order and delivery we collect personal date such as credit card number, name and address, telephone number and email address. We do not have access to any credit card information, this information is handled by our payment gateways Paypal and Stripe.
We do not keep any sensitive information in our system and we do not share any of your personal data with anyone.
We collect information from you when you place an order or subscribe to a newsletter.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To follow up with them after correspondence (live chat, email or phone inquiries)
HOW TO WE PROTECT YOUR INFORMATION?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won't affect the user's experience.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Non-personally identifiable visitor information collected from cookies or social media may be provided to other parties for marketing, advertising, or other uses.
If at any time you would like to change personal information or unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly update your informations or unsubscribe you.
Contact us at email@example.com